Terms and Conditions
Bookings are only valid after deposit or full amount has been paid.
Bookings are only valid after confirmation in writing or email from Rugged Paddleboard
All participants must complete the Risk Acknowledgement and Disclaimer before the activity commences.
Paddleboarding requires a certain amount of co-ordination and strength if you think you have a medical condition that might be effected by the activity you must seek medical consultation first.
All participants are advised to arrive 10 minutes prior to the session commencing. Late arrivals will not be accommodated for and no refunds will be provided in the instance.
Rugged Paddleboard will endeavour to commence activity at set timing but sometimes this will be late. If commencing late the activity will run for the set duration and thus may finish late.
If for any reason we have to cancel a full or partial session due to any reason we will provide you a full refund.
We will endeavour to contact you within 24 hours if it is expected that the session will have to be cancelled. But due to the nature of the weather and conditions sessions may be cancelled at short notice or even after commencing.
If you cancel more than 7 days before the session is due for any reason we will provide you with a full refund.
If you cancel between 7 and 2 days before the session is due for any reason we will provide you with credit for another booking of same value.
If you cancel within 48 hours notice no refund will be provided or credit.
Paddleboarding is an inherently dangerous activity with risk of drowning. You must notify us if you are not a confident swimmer or cannot swim 25m. We reserve the right to refuse participation to anyone not capable or offer private sessions.
Rugged Paddleboard reserves the right to refuse participation or remove participant if they are observed to not follow safety guidelines or are deemed to be under the influence of drink or drugs.
Participants under the age of 16 are required to be accompanied by a supervising adult. One adult can supervise upto a maximum of two children (under 16).
Rugged Paddleboard will not be held liable for any loss or damage caused to the participant or their possessions due to booking or participating in our activity.