Terms and Conditions

Covid 19 Policy

Anyone displaying symptoms or has had symptoms in last 14 days are asked to not travel and not to come to the activity (full transfer/refund will be provided)

Lessons will only be available as private groups

Participants are encouraged to bring own wetsuit

We will ensure all hire wetsuits are only used once per day, after use they will be rinsed, disinfected and dried

Boards and paddles will be wiped down after use

No changing or toilet facilities will be available so come prepared in swimwear

Payments and registration will take place remotely via contactless

Participants are asked to ensure they are confident swimming 25m and being in the water and can efficiently get back on the boards. Time will be spent at the start of the session to make sure this can be done without instructor assistance.

Instructor will carry additional PPE in the case of needing to be within 2m of participant

Bookings

Bookings are only valid after deposit or full amount has been paid.

Bookings are only valid after confirmation in writing or email from Rugged Paddleboard

Participation

All participants must complete the Risk Acknowledgement and Disclaimer  before the activity commences.

Paddleboarding requires a certain amount of co-ordination and strength if you think you have a medical condition that might be effected by the activity you must seek medical consultation first.

All participants are advised to arrive 10 minutes prior to the session commencing. Late arrivals will not be accommodated for and no refunds will be provided in the instance.

Rugged Paddleboard will endeavour to commence activity at set timing but sometimes this will be late. If commencing late the activity will run for the set duration and thus may finish late.

Cancellation Policy

Anyone displaying symptoms or has had symptoms in last 14 days are asked to not travel and not to come to the activity (full transfer/refund will be provided)

If for any reason we have to cancel a full or partial session due to any reason we will provide you a full refund or partial refund if we have completed half the session.

We will endeavour to contact you within 24 hours if it is expected that the session will have to be cancelled. But due to the nature of the weather and conditions sessions may be cancelled at short notice or even after commencing.

If you cancel more than 7 days before the session is due for any reason we will provide you with a full refund.

Safety

Paddleboarding is an inherently dangerous activity with risk of drowning. You must notify us if you are not a confident swimmer or cannot swim 25m. We reserve the right to refuse participation to anyone not capable or offer private sessions.

Rugged Paddleboard reserves the right to refuse participation or remove participant if they are observed to not follow safety guidelines or are deemed to be under the influence of drink or drugs.

Participants under the age of 16 are required to be accompanied by a supervising adult. One adult can supervise upto a maximum of two children (under 16).

Liability

Rugged Paddleboard will not be held liable for any loss or damage caused to the participant or their possessions due to booking or participating in our activity.

 

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